Customer Support Engineer

The Role

Bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.

Will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.

Qualifications

2+ years of hands on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1.

Quicker learner : You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value.

Self-starter : You take initiative to get shit done and figure out what's the highest value thing to do.

Must have prior experience working with LLMs.

Bonus : Previous technical founder of a B2B SaaS company.