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Administrative Coordinator
Administrative CoordinatorOpTech • Detroit, MI, United States
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Administrative Coordinator

Administrative Coordinator

OpTech • Detroit, MI, United States
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Detroit, Michigan

Administrator

Contract

Why work at OpTech?

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible / remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, pleas e visit our website at www.optechus.com.

Job Title : Administrative Coordinator

Engagement Description :

Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools. Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects. Meeting deadlines and managing competing priorities are essential.

Top 3 Required Skills / Experience :

  • Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment.
  • Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities.
  • Excellent interpersonal, written, and oral communication skills.

Required Skills / Experience - The rest of the required skills / experience. Include :

  • One to three years in healthcare membership and billing, or helpdesk / customer service role, with a strong emphasis on customer support, issue resolution, and service excellence.
  • Local candidates are required in the event that on-site presence is needed.
  • Ability to make decisions within scope of responsibility where operational guidelines / procedures are non-existent required.
  • Preferred Skills / Experience - Optional but preferred skills / experience. Include :

  • Working knowledge of Our Client's systems / applications such as Members Edge, GroupCRM, Group / Agent Portal, eMVP and eBilling.
  • High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams.
  • Education / Certifications - Include :

  • Minimum of two years of college education required.
  • OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.

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    Administrative Coordinator • Detroit, MI, United States

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