CRM & Data Systems Manager

CRM and Data Systems Manager The CRM and Data Systems Manager is an integral member of The Frick Pittsburgh team, who collaborates across the organization to ensure data integrity and database optimization within the CRM (Tessitura), cohesive data flow and system enhancements, and general IT support.

This position is central to the advancement of constituent engagement through data analysis and best practices, and will work to track and engage both new and repeat visitors through close collaboration with the Advancement, Membership, Visitor Services, Marketing, and Learning and Visitor Experience departments.

This position will also oversee general IT systems at The Frick Pittsburgh and aid with identifying, diagnosing, and troubleshooting abnormalities and necessary enhancements / updates while liaising with third-party IT consultants.

Hours :

• 35 hours per week, weekend and evening hours may be required.

Reports to :

Responsibilities :

Data Analysis, Evaluation, and Reporting (30%) :

Recommend implementations to increase data collection efficiency.   Create, manage, schedule, and distribute lists, output sets, Tessitura Box reports, Tessitura Analytics dashboards to department heads and management as requested.   Analyze data trends in admission tickets, attendance, revenue, membership, donations, and report out to leadership on a consistent basis.   Make strategic recommendations based on data analysis findings for follow up with constituents and implementations to increase data collection efficiency.   Become proficient in SQL code to create and run tailored SSRS queries, datasets, and reports.   General Technology Systems Support (30%) :

Qualifications :

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.   Powered by JazzHR