Senior Analyst, Operations, Ad Policy - Walmart Connect

Walmart Connect is key to Walmart’s growth strategy. Walmart has built ~$3 billion dollar closed-loop media business division of America’s largest omnichannel retailer. Walmart Connect offers unparalleled opportunities for brands to reach their desired customers, no matter where, how and when they shop. This is a unique opportunity to join a high-visibility team within the largest company in the world.

Walmart Connect is dedicated to driving measurable outcomes for our suppliers, sellers, merchants, stores, GMs, brand advertisers, and agencies using our full funnel ad solutions leveraging Walmart’s in-store and online data. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with Walmart consumers, and convert Walmart consumers to shoppers.

What you’ll do…

Key Duties & Responsibilities

Ticket Review & Escalation Management

• Handle a high volume of ad review tickets daily, including escalations, appeals, and complex or ambiguous cases.
• Apply advertising policies accurately and consistently, ensuring timely resolution and minimal backlog.

Customer Service & Issue Resolution

Cross-Functional Collaboration

Policy Review & Application

Communication & Judgement

What You’ll Bring…

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Hoboken, New Jersey US-10279 : The annual salary range for this position is $72,000.00-$132,000.00

San Bruno, California US-08848 : The annual salary range for this position is $78,000.00-$143,000.00

Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications

Preferred Qualifications

Primary Location

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

For information about PTO, see https : / / one.walmart.com / notices

For information about benefits and eligibility, see One.Walmart.

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