Customer Service Representative

Job Description

Must Haves :

• 1-2 years recent customer service experience
• At least 1 year of computer experience, as listed below.
• At least 1 year of answering phones experience.

General computer skills, 1 year Outlook, Microsoft Suite, and Teams. ( preferred E21, Workday and Zoho).

Responsibilities :

Answering 10-20 calls per day via call center line.

Responding to 30-40 ticket requests daily.

Strive to increase knowledge of entire product offering.

Support Customer Service by identifying the customers need on first call resolution.

Support the Operations team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.

Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements :

Prior customer service experience is required, 1-2 years.

Excellent communication, time management and organizational skills.

Pleasant personality for phone / in-person sales.

Self-Motivator.

Enthusiasm, courtesy, and articulation.

Ability to learn quickly.

Service minded, knowledgeable and congenial.