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Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team MemberBeth Santillan - State Farm Agent • El Paso, TX, US
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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Beth Santillan - State Farm Agent • El Paso, TX, US
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  • serp_jobs.job_card.full_time
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Benefits :

  • 401 (k) With Matching
  • Base Salary Plus Commissions
  • Incentive Based Commissions
  • Paid time off
  • Competitive salary
  • Opportunity for advancement
  • Training & development

ROLE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Beth Santillan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • QUALIFICATIONS :

  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Excellent communication, active listening, and relationship-building skills.
  • Self-discipline, reliability, and time-management in a remote work setting.
  • Comfortable using CRMs, video conferencing, and tools like Microsoft Office or Google Workspace.
  • Bilingual (Spanish) Required.
  • Property & Casualty and Life & Health licenses (or willingness to obtain within 30 days—training support provided).
  • Ready to Grow With Us?

    If you’re motivated to succeed and excited about a rewarding career in insurance and financial services, we want to hear from you!

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    Representative State • El Paso, TX, US

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