Collections Specialist

Responsibilities include reviewing and following up on self-pay and insurance accounts and working credit balances. Additional duties include but not limited to working correspondence and assisting with training new employees.

Responsibilities :

• Follows up on claims and returns phone calls promptly.
• Meet the productivity expectations established by the Business Office Manager.
• Enters and works account reminders in Meditech.
• Processes A / R maintenance transactions in Meditech.
• Works mail and correspondence daily and responds as necessary.
• Assists with answering incoming calls and / or walk-in customers, when needed.
• Understands managed care contracts.
• Appeals claims that are not paid correctly according to Managed Care contracts.
• Supports hospital department policies, department director and hospital administration.
• Lends knowledge and assistance to other hospital departments, physicians’ offices, and co-workers.
• Communicates effectively, expresses ideas clearly, actively listens, and follows appropriate communication channels.
• Adapts and cooperates with changes in assignments, procedures, and personnel.
• Uses supplies and equipment properly and economically, and reports necessary repairs promptly.
• Acknowledges errors promptly and notifies appropriate personnel so that corrections can be made if necessary.
• Cross-train for other Business Office Duties as assigned.
• Performs other related duties as assigned.

Required Skills

Required Experience