Director of Client Success – Lead, Innovate & Elevate Customer Experiences

Why Revel

At Revel Media Group were redefining how businesses connect captivate and communicate through the power of digital signage. Every message matters and every display design and interaction is an opportunity to create meaningful impact. Communication is at the heart of what we do and our innovative approach ensures that businesses can reach their audiences in ways that are engaging dynamic and memorable.

Who We Are

Revel is a team built on creativity collaboration integrity and impact. We are thinkers and doers who bring intention curiosity and bold ideas to every project. Our culture celebrates innovation embraces challenges and values every voice because we know that true success comes from working together with purpose and alignment. We are guided by a clear Mission and Vision leading with intention creating environments where every message inspires action and every interaction drives connection.

Your Path to Success

At Revel success is multi-dimensional : personal professional and financial . We empower you to take ownership of your growth. With clear career paths leadership development and personalized growth plans we ensure that your goals are visible actionable and supported every step of the way.

At Revel your impact is visible your growth is your investment and your success aligns with our shared mission and vision. Together we create a workplace where intention meets action innovation drives results and every individual has the opportunity to thrive.

At the heart of Revel Media Group lies our driving force encapsulated in the powerful word ACTION . This isnt just a concept its the essence of who we are and how we operate!

At Revel Media Group youll join a team thats shaping customer experiences while building meaningful careers where passion purpose and principles guide every step of your growth.

At Revel Media Group we are transforming business communication through digital signage. We seek a strategic and execution-focused Director of Client Success to build our Client Success organization ensuring an exceptional experience for our customers.

As a hands-on leader the Director will design the Client Success department establishing the necessary people processes and technology for effective service. This role classified at the Director level involves defining client service tiers developing onboarding programs and setting success metrics to minimize churn and maximize satisfaction.

The Director will oversee Revels Client Success systems guiding platform selection and optimizing workflows for client engagement. They will report to the Chief Revenue Officer (CRO) and initially manage a small team expanding to three direct reports within 12 months.

Based in Kaysville UT the position is expected to start in Q1 2026 and offers a competitive base salary with performance-based bonuses. The role requires up to 15% domestic travel for client meetings and collaboration with Sales Support Product and key accounts.

The role also includes on-call responsibilities as needed to address critical client escalations or product launches. Additionally the Client Success Director must be available during peak periods including client onboarding major product deployments and quarter-end reviews.

Revel Media Group is a tobacco-free employer and all new hires must submit to a drug and background check.

Required Experience :

Director

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 100000 - 115000