Customer Service Advocate

A company is looking for a Customer Service Advocate I to provide support for members and providers. Key Responsibilities Responds to routine inquiries and concerns from members and providers in a timely manner Resolves basic issues and mitigates complaints to prevent escalation Documents communications and maintains quality standards in a high-paced contact center environment Required Qualifications High School diploma or GED required Entry-level position with little or no previous experience needed Preferred experience in multitasking and using multiple systems simultaneously