Contact Center Advocate | Full-Time

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Contact Center Advocate | Full-Time

Hoover, AL

Contact Center

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Job Type

Full-time

Description

Contact Center Advocate - Full-Time Rate : $20 per hour + Comprehensive Benefits Package

Primary Job Role : Serve as a liaison between members and the Credit Union to assist members with their Credit Union needs. Provide account information to members, and promote and cross-sell Credit Union products and services.

Functions and Responsibilities :

• Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries. Follow-up on services offered to each member in a timely manner.
• Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards.
• Access, input, and retrieve member information in core system and other supporting operating systems.
• Make concerted effort to handle all matters at the first point of contact.
• Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell.
• Effectively manage time off the phones to meet job requirements.
• Work on Saturdays as assigned
• Perform other duties as assigned by the supervisor and officers of the credit union.

Requirements

Basic Requirements :

Experience : Minimum of one year of similar or related experience preferably in a financial institution preferred.

Experience : A high school education or GED

Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

Avadian Credit Union is an Equal Opportunity Employer.

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