Customer Service Representative

Job Description

Job Description

Customer Service Representative –

Shifts Available :

• Monday-Friday | 12 : 00 PM – 8 : 30 PM | $19-$23 per hour
• Monday-Friday | 1 : 00 PM – 9 : 30 PM | $19-$23 per hour
• Monday-Thursday | 2 : 00 PM – 12 : 00 AM | $20-$24 per hour
• Friday, Saturday & Sunday | 2 : 00 PM – 12 : 00 AM | $20-$24 per hour

About the Role :

Are you a people-person who thrives in a fast-paced environment? We’re looking for a friendly, dependable, and detail-oriented Customer Service Representative to join our team ! You’ll be the first voice our customers hear—answering calls, scheduling service appointments, and helping ensure a smooth, professional experience from start to finish. If you love solving problems, staying organized, and making someone's day a little easier, you’ll fit right in.

About Us :

Legendary Home Services is Minnesota’s go-to provider for home maintenance and improvement. As the proud parent company of Blue Ox Heating & Air , Paul Bunyan Plumbing & Drains , and EarlyBird Electric , we bring decades of experience and a commitment to legendary service into every home we serve.

What You’ll Do :

Answer incoming calls with professionalism, empathy, and a customer-first attitude

Schedule and dispatch technicians based on urgency, availability, and location

Help customers with questions about services, pricing, and appointments

Communicate clearly with field technicians to ensure seamless service

Troubleshoot minor customer issues and document all interactions

Follow up after appointments to ensure satisfaction and gather feedback

Assist with administrative tasks such as data entry and invoicing

Resolve escalated customer concerns with patience and a problem-solving mindset

What You Bring :

Prior customer service experience, especially in a fast-paced or service-driven industry

Strong communication and multitasking skills

A calm, confident approach to problem-solving

Basic computer skills and comfort using CRM tools and Microsoft Office

A positive attitude and eagerness to learn

High school diploma or equivalent

Bonus : familiarity with home services like HVAC, plumbing, or electrical

Why You’ll Love Working With Us :

We live our values. Legendary Service and Legendary Care guide every interaction.

Pay that reflects your effort. $18–$24 / hour + performance-based pay.

Benefits you’ll actually use. Medical, dental, and vision—including fully employer-paid options.

Plan for your future. 401(k) with company match.

Legendary Home Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.