Customer Service Representative

Summary The Customer Service Representative handles more complex customer accounts..

This role manages escalated issues, coordinates closely with cross-functional teams, and ensures a seamless customer experience.

Primary Duties & Responsibilities Manage customer accounts, including more complex orders and projects.

Coordinate with Sales, Design, and Production teams to meet unique customer needs.

Assist in resolving escalated customer concerns, ensuring timely and effective solutions.

Maintain accurate customer data and order histories within the system.

Help identify opportunities for improving customer satisfaction and process efficiency.

Process orders, changes, and cancellations accurately.

Update customer account information and maintain accurate records.

Resolve basic product or service issues and escalate complex cases as needed.

Assist with general administrative tasks in the department.

Perform all other duties as assigned.

Education & Experience High school diploma required; Associate’s degree preferred. 2–3 years of customer service experience, preferably in manufacturing or corrugated packaging.

Experience managing more complex customer accounts preferred.

Required Skills / Abilities Strong problem-solving and critical-thinking abilities.

Proficiency with Microsoft Office and customer service systems.

Excellent communication and relationship-building skills.

Ability to manage multiple priorities in a fast-paced environment.

High attention to detail and accuracy.

Physical & Travel Requirements Prolonged periods of sitting and computer use.

Occasional lifting up to 15 pounds.

No travel required.

EE Statement L&M Corrugated Container Corporation is an equal opportunity employer.

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