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Field Service Technician II - North Florida

Field Service Technician II - North Florida

Boston ScientificGainesville, FL, US
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Field Service Technician II - North Florida

Work mode : Field Based

Onsite Location(s) : Gainesville / Ocala, FL, US, 32601

Additional Location(s) : US-FL-Gainesville / Ocala; US-FL-Jacksonville

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information, and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing whatever your ambitions.

About the Role

The Field Service Technician II will be responsible for providing expert customer support, performing on-site installation, and handling service and repair of advanced laser and light-based medical equipment. This position requires technical proficiency, the ability to troubleshoot complex equipment, and a commitment to ensuring customer satisfaction.

The selected candidate will be based in Gainesville or North FL and will manage their own designated territory. Travel to surrounding areas may be required. As a Field Service Technician II, the candidate will work independently but will collaborate with senior team members for direction and support as needed.

Your Responsibilities Will Include :

  • Provide on-site installation, maintenance, and repair services for Boston Scientific's laser and light-based medical equipment.
  • Educate customers on system operation, maintenance procedures, and troubleshooting.
  • Act as the primary company liaison with customers for technical matters.
  • Resolve a wide range of technical issues using defined methods and troubleshooting techniques.
  • Perform routine and emergency maintenance, modifications, recalibrations, and repairs of Boston Scientific's capital equipment and accessories.
  • Document all service activities accurately and in a timely manner using company-specific reporting tools.
  • Ensure high levels of customer satisfaction with equipment and services provided.
  • Adhere to company standard operating procedures and regulatory commitments to maintain quality and compliance.

Required Qualifications :

  • 3 years of relevant work experience with an Associate's Degree in Electronics, Biomedical Engineering, or related field. Equivalent combination of education and experience will be considered in lieu of degree.
  • Strong knowledge of electronic systems, including analog and digital circuitry.
  • Proficient in troubleshooting and repairing complex medical equipment.
  • Ability to travel approximately 75% of the time to service customers within the designated region.
  • Excellent communication skills, with the ability to interact effectively with customers and diverse teams.
  • Strong organizational skills and the ability to manage multiple service calls and administrative tasks.
  • Must have a service vehicle that meets company insurance requirements.
  • Clean driving record and ability to lift up to 75 lbs.

    • Preferred Qualifications :

  • Bachelor's degree (BS) in Electronics, Biomedical Engineering, or related field, with at least 5 years of experience in electronic system troubleshooting.
  • Experience in technical field service, particularly in the medical or biomedical field.
  • Experience with lasers and optics is a plus.
  • Coursework or certification in Laser Technology or Optics is highly desirable.
  • Prior experience in hospitals and / or ambulatory surgery centers.
  • Strong proficiency with business software tools, including Microsoft Office Suite.
  • Ability to work independently and manage multiple assignments with minimal supervision.

    • Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

    Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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