Technical Support Specialist (Miami)

Day-to-day :

Insight Global is seeking a Technical Support Specialist for a start-up, digital content studio client of ours. They intersect storytelling and technology, creating cutting-edge films, animations, and video games. They are passionate, creative, and driven by innovation. As they scale, they are looking for a Technical Support Specialist who thrives in dynamic environments and is excited to support their creative operations. This position will be on site five days a week in Miami Beach, FL.

You will be the go-to expert for IT support across our team. Youll ensure our systems run smoothly, troubleshoot issues, and empower our creatives to focus on what they do best. This role is ideal for someone who enjoys autonomy, problem-solving, and working in a fast-paced, creative environment.

Key Responsibilities

• Provide hands-on technical support for Mac desktops and laptops.
• Troubleshoot and resolve issues related to Google Workspace (Drive, Gmail, Docs, Sheets, etc.).
• Manage user accounts, permissions, and system configurations.
• Maintain and support hardware, software, and network systems.
• Document technical processes and create user-friendly guides.
• Collaborate with cross-functional teams to identify and resolve IT challenges.
• Proactively monitor systems and suggest improvements.