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Front Desk Receptionist

Front Desk Receptionist

cdcbBrownsville, TX, US
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POSITION TITLE :

  • Receptionist  SUPERVISOR : Executive Assistant   STATUS : Non-Exempt    About Us :   Founded in 1974, cdcb | come dream. come build provides safe, sanitary affordable housing to the citizens of South Texas, and is one of the largest non‐profit producers of single‐family housing for homeownership in Texas. cdcb is a multifaceted affordable housing organization devoted to utilizing collaborative partnerships to create sustainable communities across South Texas through quality education, model financing, efficient home design, and superior construction.   Our dedicated team members work to improve the lives of low to moderate families and individuals to grow wealth and improve families educational, housing, and financial security.
  • We offer industry competitive compensation, excellent benefits with a five-decade old firm. cdcb is an inclusive and exciting work environment.

We are looking for a knowledgeable and self-motivated individual to join our team.  Summary :

  • The Receptionist will serve as the first point of contact for CDCB by providing administrative support and exceptional customer service to clients, visitors, and staff.

    • As the first point of contact, the receptionist creates a positive and professional impression of cdcb.  Duties and Responsibilities :

  • Greet and Welcome Clients : Welcome clients, visitors and Staff to the office, ensuring they feel valued and comfortable.

    • Maintain a friendly and professional demeanor while answering inquiries and directing them to the appropriate person or department.  Answer and Route Calls :

  • Manage incoming phone calls, promptly and courteously answering general inquiries, and transferring calls to the appropriate staff member or department.

    • Take accurate messages and put on hold when necessary to ensure timely delivery.  Handle Client / Visitors / Walk-ins Inquiries :

  • Respond to client inquiries, both in person and over the phone, providing accurate and helpful information about cdcb.  Coordinate Appointments : Schedule and confirm appointments for departments within cdcb such as Homeownership and Every Step Counts.

    • Maintain the office calendar and inform relevant parties of any changes or updates.  Manage Front Desk Operations :

  • Maintain a clean, organized, and professional reception area.

    • Ensure all necessary supplies, including brochures, forms, and marketing materials, are readily available.   Manage Mail Correspondence :

  • Receive, sort, and distribute incoming mail, packages, and deliveries.
  • Prepare outgoing mail and packages, ensuring proper postage and addressing.

    • Maintain accurate records of incoming and outgoing mail and packages  Maintain Customer records / Confidentiality :

  • Handle sensitive information with discretion and maintain strict confidentiality regarding client details, contracts, and internal office matters by maintaining updated records.  Provide Administrative Support : Assist with special assignments and administrative tasks, as needed by department.  Other duties as assigned.  Required Qualifications, Skills and Experience :   Previous experience as a receptionist or in a customer service role is preferred.  Strong interpersonal and communication skills to effectively interact with clients, colleagues, and management.  Excellent organizational and time management abilities to handle multiple tasks and prioritize effectively.  Experience in managing mail correspondence and basic knowledge of mail processing procedures.  Supervisory Responsibilities :   This position does not supervise other employees.  Compensation and Benefits :   $15.00 per hour  Bonus – Based on production goals met  100% of premium for health, vision and dental benefits paid by cdcb.  Life Insurance  401K retirement plan (no match required)  16 paid holidays  Vacation Days - Based on Length of Service  Personal Days - Based on Length of Service  cdcb IS AN EQUAL OPPORTUNITY EMPLOYER  Powered by JazzHR
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    Front Desk Receptionist • Brownsville, TX, US