Information Technology Manager

Information Technology Manager

Lakeshore's mission is to transform individuals to strengthen our communities through innovative and accessible learning.

Full-time benefits include : competitive health, dental, and vision insurance; up to $3,000 in tuition reimbursement annually; professional development and growth opportunities; 6.95% Wisconsin Retirement System (WRS) savings - matched dollar for dollar; 403(b) and 457 retirement savings options; college paid life and disability insurance; health and dependent care Flex Spending Accounts; onsite fitness center and walking path; up to 8 weeks paid new child leave; onsite wellness screenings; relocation assistance available.

Lakeshore also offers generous paid time off starting with 15 days of vacation, 9 days of sick time, 6 days of personal leave, 10 holidays, and a one-week winter break.

Additional perks : local discounts on food, entertainment, and events; discounts on cell phone plans and rental cars; common read events; culinary experiences from onsite emerging chefs; identity theft protection; "dress for your day"; employee recognition and appreciation events; campus closed six Fridays during the summer.

Benefits begin the first of the month coinciding with or following hire. For additional information on our vast array of benefits, read through our benefits guide.

Shift : Days / Evenings / Weekend hours; flexible based upon the needs of the college.

Location : Lakeshore College Cleveland, Wisconsin.

Position Summary : The Information Technology Manager is responsible for administering and managing the daily operations of all computer-related technologies, including network infrastructure and security, systems administration, communications, and desktop services while aligning the services provided by Information Technology with the strategic priorities of the college. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

Reasonable Accommodations / ADA : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Job Functions (Other duties may be assigned) :

(50%) Operations Management

• Direct and support the daily operational activities of the Technology Services department.
• Ensure the delivery of high quality, secure and highly available technology services that support the college's mission.
• Lead and promote an innovative, customer service-oriented culture to ensure customer satisfaction.
• Provide technical design, implementation, and support assistance on all hardware and software operations, including but not limited to; network infrastructure operations, server operating systems, business software applications, cybersecurity, backup and disaster recovery operations.

(40%) Planning and Project Management

(10%) Technical Support

Manager Essential Responsibilities

Education and Experience

Certifications, Licensure, Registration

Knowledge, Skills, and Abilities

Knowledge

Skills

Abilities

Physical Demands / Work Environment

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.

Conditions of employment :