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Solutions Analyst

Blue Prism GroupBoston, MA, US

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Solutions Analyst

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all. We're in search of someone with interest in technology and the financial markets to join our team as an Solutions Analyst. The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction. We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software.

Why You Will Love It Here!

Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
Your Future : 401k Matching Program, Professional Development Reimbursement
Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives : Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training : Hands-On, Team-Customized, including SS&C University
Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

Analysts are empowered to manage a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems

Interacting with clients throughout the day on product inquires

Assessing, troubleshooting, and managing client requests while providing real-time solutions

Acting as an escalation for client counterparties and internal teams for appropriate issue resolution

Develop an understanding of financial technology and how our investment products play a critical role in the market place

Immersive product and industry training that lays the foundation for technical and capital markets knowledge

Hands on client experience developing relationships with Portfolio Managers, Traders, Operations, and Technology teams within our hedge fund, asset manager, and sell-side partners

Opportunity to build your internal network and grow your career based on individual skills and interests. Advancement opportunities within the Solutions group or through various pathways across the organization including Client Engagement, Client Success, Product Management, or Sales

What You Will Bring :

Bachelor's Degree and 2 years of relevant experience in customer service and / or technology field

Strong client facing skills demonstrated in excellent verbal and written communications

Superior problem-solving and analysis skills

Desire to work directly with clients building relationships

Ability to take initiative and handle increasing responsibility and autonomy over time

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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Solution Analyst • Boston, MA, US