Applications Specialist

Applications Specialist

Position Title : Applications Specialist

Employee Type : Regular

Office / Department : Enterprise Applications

Work Environment : Loyola University Maryland Main Campus

Job Type : Full time

Compensation Range : $59,440.00 - $74,300.00

Anticipated Start Date : 07 / 11 / 2025

Position Duties

Support and maintain for various enterprise applications used across campus, predominately focused on academics. Assist with database management, system enhancements, upgrades, reporting, and training. Work with third-party vendors and users across campus to troubleshoot issues, evaluate business processes, identify challenges, and define user requirements and deliverables. Thoroughly communicate to users ensuring a clear understanding of resolution, responsibilities, and understanding of technical requirements.

Essential Functions

Provide Tier 2 support for software application incidents, ensuring timely and professional responses to support tickets. Communicate effectively with users, conduct thorough research, escalate issues when necessary, and drive resolution to completion. Specifically, primary administration for Learning Management Systems (Moodle), web-conferencing platforms (Zoom and Microsoft Teams), classroom and participation software (Panopto, Turnitin, Poll Everywhere). Perform system administration duties, such as user and course management, data processing, managing system / automated tasks and error detection.

Communicate clearly and effectively with all members of the campus communityincluding academic and administrative offices, faculty, students, parents, external vendors, and the Technology Services department. Provide concise, accurate, and professional information, serving as a liaison between technical teams and non-technical users to ensure mutual understanding and alignment. Translate complex technical concepts into accessible language to support informed decision-making and collaboration.

Updates, and upgrades, ensuring compliance with standards, regulations, and security protocols. Proactively identify performance improvement opportunities and collaborate with development teams to optimize system functionality. Ability to understand academic-facing Workday integrations and business processes. Development and configuration of textbook and third-party integration with the Learning management system and other platforms (i.e. McGraw-Hill Connect, Cengage Learning, Pearson Learning Labs).

Support end users in effectively using software and resolving common issues independently.

Education Required

Bachelor's degree

Education Preferred

Master's degree

Work Experience

1 - 3 years

Describe Required Experience : A minimum of 1 year of experience working with enterprise applications, ERP systems, or systems integration.

Required Knowledge, Skills and Abilities

Demonstrated technical proficiency in troubleshooting IT software issues and quickly adapting to new technologies. Strong analytical and problem-solving skills, with the ability to gather requirements, develop design solutions, and evaluate the effectiveness of different approaches. Proven customer service skills, with the ability to collaborate effectively with individuals at all levels across the campus community. Excellent interpersonal, communication, and organizational abilities. Capable of working independently or collaboratively with peers in related technology areas, while managing multiple projects, shifting priorities, and dynamic requirements. Committed to delivering high-quality, accurate results with strong attention to detail. Must be able to support the University's goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education.

Physical / Environmental Demands

Office environment / no specific or unusual physical or environmental demands.

University Description

Loyola University Maryland, located in the vibrant city of Baltimore, is a prestigious, selective, comprehensive university with a strong residential liberal-arts-based undergraduate program and professional graduate programs at the master's and doctoral levels. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus. Deeply committed to the Ignatian principles upon which it was founded, Loyola focuses on the care and education of the whole person mind, body, and spirit and its mission centers on preparing its students to learn, lead, and serve in a diverse and changing world.

The Wall Street Journal ranked Loyola No. 1 among midsized colleges in the South and No. 23 overall in the nation in its 2025 "Best Colleges" list. Loyola was also ranked No. 5 in the nation for career preparation, No. 22 in the nation for student experience, and No. 65 in the nation for impact on graduate salaries. U.S. News & World Report has ranked Loyola among the top 10 universities in the North Region for the past decade. Princeton Review named it one of the nation's top institutions for undergraduate higher education and one of the best Mid-Atlantic colleges for 2025. It is among Washington Monthly's top master's universities nationally and is listed among the "best value" private colleges in Kiplinger's Personal Finance.

Loyola University Maryland is proud to be recognized among the nation's top institutions. From national rankings to regional accolades, our commitment to academic excellence, student success, and Jesuit values continues to earn praise from respected organizations and publications.

Diversity Statement

Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.