Director, Technology Services

Director Of Technology Services

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

The Director Of Technology Services is responsible for the operational success and continuous improvement of internal IT services across Fanatics Holdings. This role manages the Service Desk and Desktop Support teams, focusing on service delivery, endpoint management, SaaS platforms, and operational effectiveness to support end-user needs. As a key member of the IT Leadership team, the Director will shape the vision and strategy for technical support, build and mentor high-performing teams, and partner across business units to align IT services with organizational goals.

Key Responsibilities

• Strategic Leadership

Develop and execute the vision and roadmap for end-user technology services, ensuring alignment with business priorities and IT strategy.

Oversee day-to-day operations of the IT Service Desk and Desktop Support teams, ensuring SLA adherence, KPI tracking, and a customer-centric approach.

Lead, mentor, and inspire a team of technical support professionals, fostering a culture of accountability, growth, and high performance.

Act as primary liaison between Technology Services and business stakeholders, ensuring clear communication and alignment with organizational needs.

Ensure IT support services comply with relevant security, compliance, and governance frameworks.

Required Qualifications

Preferred Qualifications

Key Attributes

The salary range for this position in New York City is $175,000 to $200,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.