Service Administrator

Job Description

We are looking for a talented Onsite Service Administrator to join our team specializing in service for our branch in Downey, California.

In this onsite role, you will make an impact in the following ways :

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
• Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; review plan with the Service Supervisor / Team Lead prior to customer contact.
• Open and review work orders to ensure accuracy for invoicing and warranty, explain charges to Customers to resolve any concerns and close work orders once complete.
• Work with Service Supervisor and / or Team Lead to schedule job assignments, monitor key performance metrics for the Workshop, including labor productivity and Customer satisfaction.