Service Writer

Service Writer

Landmark Ford East, Inc. (Trucks), a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. Ford experience a plus.

Job Description :

As an Automotive Service Writer, you will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.

Key Responsibilities :

Greet customers and assess their service needs

Prepare detailed work orders and estimates for customers

Communicate with technicians to understand and document service issues

Provide accurate information and recommendations to customers regarding service and repair options

Maintain up-to-date knowledge of automotive services and repair procedures

Schedule appointments and manage the service calendar

Follow up with customers on the status of their vehicles and any additional repairs needed

Ensure customer satisfaction through exceptional service and communication

Qualifications :

High school diploma or equivalent; additional automotive training or certifications is a plus

Proven experience as an Automotive Service Writer or similar role

Excellent communication and interpersonal skills

Strong organizational and time management abilities

Knowledge of automotive systems and repair procedures

Proficiency with computer software and automotive service management systems

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

What We Offer :

Competitive base salary, excellent commission structure with the potential for $45,000 to $65,000 annually.

Health, Dental, Vision and Life Insurance

401(k) with a company match

Paid Time Off and Paid Vacation

Employee discounts on automotive services and products

Ongoing training and development

Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE