Technology Support Specialist

Walkup, Melodia, Kelly & Schoenberger provided pay range

This range is provided by Walkup, Melodia, Kelly & Schoenberger. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$63,700.00 / yr - $91,000.00 / yr

Direct message the job poster from Walkup, Melodia, Kelly & Schoenberger

Director of Human Resources at Walkup, Melodia, Kelly & Schoenberger

Summary :

This employees primary job duty is to provide on-site support to the office personnel including software and hardware assistance for desktop, laptop and remote access. Please keep in mind that we are a relatively small organization and flexibility is important, including possible work assignments outside the confines of this description.

Responsibilities to include but are not limited to :

• Provide support for legal specific software and Microsoft Office 365 (Outlook, Word ,Excel and PowerPoint)
• Hardware support for desktops, Laptops, Printers, and mobile devices such as iPhones, including configuring and troubleshooting.
• Assist with Imaging desktop and laptops, installing software and configure for new users.
• Proficient in providing helpdesk support through remote assistance, phone support, and on-site desk-side assistance.
• Respond to incidents and technical service requests as they arise.
• Diagnose hardware issues and contact warranty support for repair.
• Take ownership of tickets and communicate progress with Manager and customers in a timely manner.
• Maintain a high degree of customer service for all support requests and incidents.
• Help maintain conference room technology and assist with conference room setups as needed, including performing daily checks to ensure that all equipment is working properly.

Required Qualifications :

BENEFITS

We offer excellent benefits (medical / dental / FSA / 401(k)), competitive salary and discretionary bonuses and profit sharing contributions.

Salary range : $63,700 - $91,000 DOE (Non-Exempt / OT eligible)

Full time = 35 hours / week

This is an onsite work position. Remote or hybrid schedule is not an option.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Legal Services

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Inferred from the description for this job

Medical insurance

Vision insurance

Paid maternity leave

401(k)

Paid paternity leave

Disability insurance

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