Field Support Technician - New York City

Job Overview

The Field Technician will provide a high level of customer service in field installation of DCU equipment, DCU Upgrades, and troubleshooting complex issues. The Field Technician will resolve issues supporting Data Collectors (DCU). The Field Technician is responsible for meeting all contractual service level agreements for the work they are assigned. The Field Technician will provide timely support and resolution to our customers' support requests. The Field Technician will work directly and communicate with the Field Services Manager and Project Coordinator to adhere to project schedule, hear their concerns and build a strong relationship. Candidates must reside in New York City and Compensation will be based on experience and qualifications and will be discussed during the interview process. The salary range for this role is $60,000 - $75,000 annually and also offers a competitive benefits package.

A Day In The Life

• Install, troubleshoot and perform maintenance on Data Collection Units (DCU) within the five boroughs of New York City and surrounding areas as directed by Field Services Manager.
• Ability to operate and maneuver bucket truck and or towable man lift up to 50ft on streets and roadways within New York City.
• Ability to work outside in all-weather elements.
• Observe and comply with all local regulatory traffic guidelines and laws for safety.
• Safeguard, maintain and document inventory of repair parts and assigned equipment stored locally.
• Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics). The technicianwill, at times, work directly with Aclara Technical Support to resolvecommunication or backhaul issues.
• Troubleshoot / verify equipment installations in the field
• Work closely with Field Services, Solution Performance, Technical Support and teams to resolve issues in the field.
• Generate Field / DCU procedures for troubleshooting and equipment diagnosis.
• Ensure compliance with Service Level Agreements through timely response and resolution.
• Keep detailed notes and track customer issues through Customer Relationship Management(CRM) system. This includes creating and uploading field reports upon the completion of job assignment.
• Follow all safety guidelines and complete specified safety and product training includingDepartment of Transportation (DOT) Certification, Confined Space Entry, Fall Protection, DOT Vehicle Safety Checks, etc.

Additional Responsibilities :

What will help you thrive in this role?

Preferred :

Physical Demand :

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA : M / F / Veteran / Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.