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ServiceNow Developer
ServiceNow DeveloperEquiliem • Omaha, NE, United States
ServiceNow Developer

ServiceNow Developer

Equiliem • Omaha, NE, United States
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Position : ServiceNow Developer

Location : Omaha, NE

Job Type : Contract

Overview :

We are seeking an experienced ServiceNow Developer with a strong background in Out-of-the-Box (OOB) ServiceNow development and hands-on experience in the Railroad industry domain. The role will focus on building and enhancing Personal Injury (PI) and Recordable Environmental Incident (REI) workflows within ServiceNow.

The ideal candidate will bring a deep understanding of incident management, regulatory compliance, and field operations relevant to railroad safety and environmental reporting. Experience with Health & Safety modules is preferred but not mandatory.

Key Responsibilities :

  • Design, develop, and configure OOB ServiceNow applications to support Personal Injury (PI) and Recordable Environmental Incident (REI) workflows.
  • Collaborate with business stakeholders and process owners in the Railroad domain to gather requirements and translate them into technical solutions.
  • Leverage Flow Designer, UI Policies, Client Scripts, Business Rules, and Script Includes to deliver scalable and maintainable solutions.
  • Integrate ServiceNow with other enterprise systems as needed to support safety and compliance reporting.
  • Customize and enhance forms, notifications, and reports using ServiceNow best practices.
  • Perform unit testing, defect resolution, and participate in UAT.
  • Provide technical documentation and support for ongoing platform improvements.

Required Skills & Experience :

  • 4-7 years of hands-on experience in ServiceNow development (customizations, configurations, and integrations).
  • Strong understanding of OOB ServiceNow capabilities - able to configure without over-customization.
  • Experience developing workflows for Railroad operations, safety incidents, or regulatory reporting.
  • Proficiency in JavaScript, Glide API, and ServiceNow scripting.
  • Knowledge of Flow Designer, Service Catalog, Incident / Problem / Change modules, and Notifications.
  • Familiarity with REST / SOAP integrations within ServiceNow.
  • Understanding of ITIL processes and ServiceNow platform architecture.

    • Nice-to-Have Skills :

  • Experience with ServiceNow Health & Safety or HR Service Delivery modules.
  • Exposure to Environmental, Health & Safety (EHS) use cases.
  • Background in Railroad operations, transportation, or industrial safety workflows.
  • ServiceNow certifications (CSA, CAD, CIS - HR or ITSM) are a plus.
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