Position : ServiceNow Developer
Location : Omaha, NE
Job Type : Contract
Overview :
We are seeking an experienced ServiceNow Developer with a strong background in Out-of-the-Box (OOB) ServiceNow development and hands-on experience in the Railroad industry domain. The role will focus on building and enhancing Personal Injury (PI) and Recordable Environmental Incident (REI) workflows within ServiceNow.
The ideal candidate will bring a deep understanding of incident management, regulatory compliance, and field operations relevant to railroad safety and environmental reporting. Experience with Health & Safety modules is preferred but not mandatory.
Key Responsibilities :
- Design, develop, and configure OOB ServiceNow applications to support Personal Injury (PI) and Recordable Environmental Incident (REI) workflows.
- Collaborate with business stakeholders and process owners in the Railroad domain to gather requirements and translate them into technical solutions.
- Leverage Flow Designer, UI Policies, Client Scripts, Business Rules, and Script Includes to deliver scalable and maintainable solutions.
- Integrate ServiceNow with other enterprise systems as needed to support safety and compliance reporting.
- Customize and enhance forms, notifications, and reports using ServiceNow best practices.
- Perform unit testing, defect resolution, and participate in UAT.
- Provide technical documentation and support for ongoing platform improvements.
Required Skills & Experience :
4-7 years of hands-on experience in ServiceNow development (customizations, configurations, and integrations).Strong understanding of OOB ServiceNow capabilities - able to configure without over-customization.Experience developing workflows for Railroad operations, safety incidents, or regulatory reporting.Proficiency in JavaScript, Glide API, and ServiceNow scripting.Knowledge of Flow Designer, Service Catalog, Incident / Problem / Change modules, and Notifications.Familiarity with REST / SOAP integrations within ServiceNow.Understanding of ITIL processes and ServiceNow platform architecture.Nice-to-Have Skills :
Experience with ServiceNow Health & Safety or HR Service Delivery modules.Exposure to Environmental, Health & Safety (EHS) use cases.Background in Railroad operations, transportation, or industrial safety workflows.ServiceNow certifications (CSA, CAD, CIS - HR or ITSM) are a plus.