Job Title : KlougGin Systems Analyst
Location : Hybrid
Department : Prestige Development Group
Reports To : CEO
Job Type : Contract
About Prestige Development Group (PDG)
Prestige Development Group (PDG) specializes in providing innovative human capital management solutions tailored to meet the needs of both private and public sector organizations. We are a certified SBA HUBZone and Economically Disadvantaged Woman-Owned Small Business dedicated to fostering diversity, inclusion, and operational excellence.
Position Summary
PDG is seeking one (1) Leased Employee with experience as a Systems Analyst for implementing the KloudGin Work Management (Field Service Management) solution. This role requires a strong background in providing analytical support for a broad range of business unit processes and applications, table configurations, and maintenance of software systems used to support business applications.
Key Responsibilities
- Participate in requirements gathering and analysis, technical design, testing, documentation and planning.
- Consult stakeholders to gather information about needs, objectives, functions, performance expectations, and input / output requirements. Identify and propose technical alternatives to fulfill requests.
- Collaborate with process owners and subject matter experts to define and revise user requirements and document business processes and configurations.
- Analyze workflows to identify impacts on business processes and recommend improvements.
- Develop testing criteria, conduct testing, debug issues, and prepare change notices for system modifications.
- Provide technical support and user training, effectively communicating complex information to non-technical users. Coordinate with consultants, system integrators, analysts, and technical staff to troubleshoot and resolve system issues.
- Foster and maintain effective working relationships within diverse teams.
Qualifications
Required :
Must have experience with configuration of KloudGin Work Management solution.Must have at least 3 years' experience as a Systems Analyst or similar role, preferably with Field Service Management (FSM) systems.Must have experience with the implementation and support of Field Service Management solutions.Must have experience in the utility industry or a similar regulated environment.Must have knowledge of system integration techniques, including APIs, middleware, and data migration.Must have experience and understand mobile technologies and their application in field service solutions.Must be proficient with software development lifecycle (SDLC) methodologies such as Agile, Waterfall, or a hybrid.Must have experience with reporting and analytics tools related to FSM data. Must have basic knowledge of cloud-based solutions and SaaS platforms.Must have basic knowledge of related systems such as SAP Plant Maintenance, Esri, and SharePoint.Preferred :
Project management, functional lead, or coordination experience.Demonstrated ability to quickly learn new technologies and tools with minimal supervision.Strong stakeholder management skills, including setting expectations and facilitating consensus among diverse groups.Strong understanding of business processes related to field service operations.Ability to analyze existing systems and workflows to identify gaps and improvements.Excellent communication skills for collaborating with stakeholders, technical staff, end users, especially when communicating technical information to the non-technical user community.Ability to establish and maintain effective working relationships and work effectively in diverse teams.Ability to document system requirements, use cases, and technical specifications.Strong problem-solving skills and the ability to stay calm and adaptable while working on a fast-paced, dynamic project.Equal Employment Opportunity (EEO) Statement
Prestige Development Group (PDG) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PDG prohibits discrimination and harassment of any kind, including based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
Americans with Disabilities Act (ADA) Statement
PDG is committed to providing reasonable accommodations for individuals with disabilities in our job application and hiring process.
Background Check Policy
Employment is contingent upon the successful completion of a background check. PDG complies with all applicable laws regarding background checks.
How to Apply
Interested candidates are encouraged to submit their resume. Applications will be reviewed on a rolling basis until the position is filled.This template ensures compliance with major federal and state-specific labor laws, incorporates diversity and inclusivity practices, and aligns with standard job description structures. Adjustments may be made based on specific job roles and legal requirements in certain states.