Front Desk Agent - FULL TIME

Hotel Front Desk Agent / Auditor

We are looking for a dynamic Hotel Front Desk Agent / Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent / Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and have work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

We are looking for a flexible person; there is no set schedule. We need a Front Desk Agent / Auditor who can work any shift asked of them, which includes :

Sunday - Saturday

• 7am-3pm
• 3pm-11pm
• 11pm - 7am (sometimes)

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Maintains customers' privacy

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients' complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs

Knows daily activities and meetings taking place in the hotel. Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Reports any unusual occurrences or requests to the Front Office Manager or General Manager

Manages and resolves all guest complaints in a professional and courteous manner

Performs other duties as assigned

Performs cleaning duties

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred

Experience with the hotel reservation software Opera

Experience with Gmail, Microsoft Office Suite (Word, Excel)

Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information.

Proper telephone etiquette

Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.com

Engaging and Professional Customer Service Attitude

Excellent communication and organizational skills toward the public, hotel staff and management

We are :

Detail-oriented quality and precision-focused

Innovative innovative and risk-taking

Aggressive competitive and growth-oriented

Outcome-oriented results-focused with strong performance culture

Stable traditional, stable, strong processes

People-oriented supportive and fairness-focused

Team-oriented cooperative and collaborative

Job Type :

Part-time

Pay :

From $14.00 per hour

Schedule :

8 hour shift

Day shift

Evening shift

Holidays

Night shift

Overnight shift

Weekends as needed

Ability to commute / relocate :

Mobile, AL 36619 : Reliably commute or planning to relocate before starting work (Required)

Education :

High school or equivalent (Required)

Experience :

Hotel experience : 1 year (Preferred)

Shift availability :

Day Shift (Preferred)

Night Shift (Preferred)

Overnight Shift (Preferred)

Work Location :

In person