Partner Consultant

Position Information

Status :   Full-Time

Days :  Mon - Fri

Time : 9 am - 5 : 30 pm

Compensation - $60,000 per year

Hi, we are Imperiall! We are looking for an important team player to join our Partnership team. This position is essential to us because it is the link between our Partners and the company.

We are looking for someone interested in building a career at a dynamic, young, and healthy organization! We constantly talk about impacting our team members and partners. As a Partner Consultant, you will be able to develop healthy and long-lasting partnerships with our clients. You will work side by side with a professional and reliable Operations Team, ultimately aiming to deliver exceptional services company-wide.

You should keep reading this job posting if :

You are passionate about connecting with people

You value a healthy and motivating organizational culture

You consider yourself a team player

You are interested in growing as a professional and human being

You want to join a happy, dynamic company

You value autonomy to do your job

You wish to make a difference in the world we live in

WHAT IS IT LIKE TO WORK WITH IMPERIALL?

Imperiall is all about people. We exist to cultivate a community that inspires individuals to live fulfilling lives and positively impact those around them. We truly believe all human beings are greater than their job descriptions, and we’re looking for real-life leaders capable of mastering their best versions to contribute to our community in a meaningful way.

We are a commercial cleaning company that provides value to corporate, education, industrial, and medical customers. But we perform our services to build our people. Our customers are members of our community, not more important than our team members, but equally valuable. We aim to foster a culture of mutual appreciation among everyone we touch. Our core values are :

RES P ECT - all beliefs and attitudes

LIST E N - actively to other people, their opinions, and concerns

DEVEL O P - your equals and help them become better versions of themselves

AP P RECIATE - small actions and recognize their value

CE L EBRATE - each other’s achievements and special moments

CAR E  - about the overall well-being of your community

If these beliefs are compatible with your ideals, we would love to meet you and welcome you as a part of your family.

If you want just a job, this may not be the right fit. But if you're looking for a professional career with opportunities to improve yourself and impact many other lives, in a people-centric culture where everybody matters, we're waiting for you!

Please continue reading this role description and see the application instructions for this position.

POSITION DEFINITION

The Partner Consultant reports to the Director of Partnership. The Partner Consultant is the primary contact between customers and Imperial to ensure customer satisfaction. The Partner Consultant 's primary responsibility is to develop customer relations and provide information to assist the operation with strategy and insights. The Partner Consultant is the main bridge between the Customers and Imperiall. The Partner Consultant must build healthy relationships with the Customers, inspire trust, and become the customers' go-to person to solve every need they have. After gathering information from the primary source, the Partner Consultant 's duties are to transfer the data to the system and provide everything collected to the Partner Consultant . It is crucial to ensure that the communication is always on point, reinforce dependability, and keep consistency always up to our standards.

JOB DESCRIPTIONS

• Oversee and interact with several clients within a geographic area to ensure client satisfaction.
• Responsible for client relations. Visit clients regularly and develop a solid and stable relationship with them.
• Respond daily to oral (during visits or phone calls) and / or e-mail requests from clients.
• Provide clients with continuous feedback.
• Perform thorough inspections to ensure our services are according to our standards.
• Keep high communication standards with the Operations Leader by reporting daily to the Operations Leader with all requests and / or complaints from clients so that the Operations Leader can ensure all is performed properly. When necessary, visit client sites at night to ensure all customers' requests and / or complaints are solved.
• Understand the scope of work for each account.
• Understand the services calendar and keep track of its completion.
• Ensure compliance with the company's policies and operational guidelines.
• Support first-shift Community Leaders in case of emergencies.
• Perform Installation Meetings with new accounts.
• Measure clients' sites and provide pricing for extra services requested by clients as needed.
• Believe and practice concepts of hospitality and exceptional client experience
• Attend sales presentations as needed.
• Other duties as required.

ROLE-BASED COMPETENCIES

“Ambassador” Skills - more than a partnership rep, we are looking for someone who wants to be the personification of our culture and truly help our partners.

Communication Skills  - remember you'll be communicating all the time with partners and with our team. We want you to be an expert and a source of value to our partners. So, be ready to communicate through written messages, phone calls, and in person.

Listening Skills  – at Imperiall, the partnership process is done 80% by listening and 20% by speaking. We must care about our partners at all times and invest our time with them to understand how we can help them in multiple areas.

Computer Skills  - You must be familiar with the computer, so you don’t have problems while working with our systems.

Negotiation Skills - our company offers B2B services, so as a Partner Consultant, you’ll be directly in touch with people who must respect budgets and negotiate pricing. We never play the money game because this is not how we initiate partnerships. However, you will need negotiation skills to find common ground with partners every so often.

Networking Skills  -   Our goal is to create friendships with our clients. You must be comfortable while talking to people and developing bonds.

Problem-Solving Skills - it's your duty to be sensitive to our partners' needs and to identify their pain as efficiently as possible. Having problem-solving skills and a positive attitude is a must!

Organization Skills - Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.

Driving – frequent visits to partner’s facilities are a must – that’s the best way to develop relationships and keep track of on-site development and quality standards

Availability - t o respond to customers' and coworkers' needs during non-business hours.

CULTURE-BASED COMPETENCIES

COMPENSATION AND BENEFITS