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Amazon Connect ACGR Lead

Amazon Connect ACGR Lead

CognizantMinneapolis, MN, US
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Amazon Connect Acgr Lead (Remote)

As an Amazon Connect Acgr Lead, you will make an impact by leading the technical planning and implementation of Amazon Connect Global Resiliency (Acgr) for enterprise contact center solutions. You will be a valued member of the cloud transformation team and work collaboratively with business stakeholders, cross-functional teams, and AWS service experts.

In this role, you will :

  • Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
  • Develop and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises.
  • Ensure appropriate service quotas for chat and other digital channels.
  • Conduct load testing and validation of Acgr configurations and processes for dual region replication.
  • Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.

Work model :

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered :

  • Extensive experience with Amazon Connect and its architecture.
  • Strong understanding of AWS services including Lambda, API Gateway, and CloudWatch.
  • Proven ability to lead technical planning and implementation for cloud transformations.
  • Experience in developing disaster recovery playbooks and conducting failover exercises.
  • Expertise in load testing and validating dual region replication configurations.

    • These will help you stand out :

  • Technical Planning and Implementation : Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
  • Disaster Recovery : Develop and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness.
  • Service Quotas : Ensure appropriate service quotas for chat and other digital channels.
  • Load Testing : Conduct load testing and validation of Acgr configurations and processes for dual region replication.
  • Collaboration : Work closely with business stakeholders to gather requirements and design solutions.
  • Monitoring and Automation : Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.

    • Applications will be accepted until Aug 30, 2025.

    The annual salary for this position is between $80,000 $140,000 depending on experience and other qualifications of the successful candidate.

    Benefits :

    Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

    Medical / Dental / Vision / Life Insurance

    Paid holidays plus Paid Time Off

    401(k) plan and contributions

    Long-term / Short-term Disability

    Paid Parental Leave

    Employee Stock Purchase Plan.

    Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    What We Offer :

  • The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

    • About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

    Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

    While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.

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    Amazon Connect Amazon Connect • Minneapolis, MN, US