Director of Strategic Communications External Relations

KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSG’s end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with Engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in four additional locations : Piney Flats, TN; Conyers, GA; Goodyear, AZ; and San Dimas, CA.

KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you’ll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.

KPS Global is looking for an Associate Account Manager, to join the Customer Service Department.

The Associate Account Manager will be accountable for maintaining a positive customer relationship through accurate, cost-effective, compliant, and buildable quotes, as well as be knowledgeable of all aspects of order management and after-sales support.

Required Skills

Interface with customer, outside sales and KPS Global leadership

Conduct Quality Control on Quotes and Orders

Save Quote into Laserfiche and maintain quote and order folders, as required

Send submittals with buyout preapproval form, if applicable

Provide clear expectations and drive accountability to ensure all internal and external SLAs are met

Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant

Enter service issues

Work on special projects for customer

Create Miscellaneous Orders / Corrective Actions

Accountable for all aspects of order management

Accountable for all aspects of after sales support

Maintain customer schedules, as required

Maintain Customer Libraries (Specs)

Review & Revise jobs

Maintain volume of 40-60% of Account Manager within same segment

Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist

Required Experience

Associate Degree preferred, will consider experience in lieu of

2 years experience in Customer Service with estimating in engineered to order product, preferably within the walk-in industry

Ability to set clear expectations and hold others accountableAbility to be a self-starter and work independently

Strong emphasis on Math and Technical skills

Strong verbal and written communication skills

Strong prioritization, multi-tasking and organization skills

Detail oriented

Strong MS Office skills

Qualifications

Interface with customer, outside sales and KPS Global leadership

Conduct Quality Control on Quotes and Orders

Save Quote into Laserfiche and maintain quote and order folders, as required

Send submittals with buyout preapproval form, if applicable

Provide clear expectations and drive accountability to ensure all internal and external SLAs are met

Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant

Enter service issues

Work on special projects for customer

Create Miscellaneous Orders / Corrective Actions

Accountable for all aspects of order management

Accountable for all aspects of after sales support

Maintain customer schedules, as required

Maintain Customer Libraries (Specs)

Review & Revise jobs

Maintain volume of 40-60% of Account Manager within same segment

Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist

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