Change Management Program Manager

Job Description

Change Management Program Manager

Make a difference! Be part of VTAs Office of Change Management and lean into innovation and continuous improvement in a dynamic public transportation agency. We are looking for a Program Manager Change Management to lead enterprise-wide business process and operational transformations. This position will play a key role in managing and supporting employee-driven initiatives that drive employee and customer-focused outcomes. Join the VTA team and apply today!

The Division

VTAs General Manager / CEO reports directly to VTAs Board of Directors. The Office of the General Manager / CEO is responsible for overall administration of VTA oversees VTAs construction planning financial and capital program efforts and strategies. The Office of the General Manager / CEO is VTAs Purchasing Agent executes and implements Real Estate transactions as authorized by VTAs Board of Directors as well as executes grant agreements in accordance with VTAs Administrative Code or as authorized by VTAs Board of Directors.

Definition

Under direction the Change Management Program Manager plans directs manages and administers VTAs Office of Change Management (OCM) programs with a primary focus on leading and supporting agency-wide business and operational transformations.

Distinguishing Characteristics

Change Management Program Manager is a single position classification that provides leadership expertise and dedicated resources to facilitate and support agency-wide change initiatives. This position works with a high degree of independence and is expected to carry out the necessary day-to-day activities without significant direction except in new or unusual circumstances. The incumbent serves as a subject matter expert on change management principles and methodologies providing guidance and support to departments and teams undergoing technology process and structural transformations. This role is critical in ensuring the successful implementation of organizational changes fostering a positive work environment and mitigating potential disruptions associated with transitions.

Ideal Candidate

The ideal candidate for the Change Management Program Manager role is a proven leader with documented experience managing enterprise-wide business process and operational transformations. This person has curiosity drive and is confident working with diverse groups of employees and other stakeholders at VTA. Attention to detail is very important in this role especially when managing internal relationships key performance indicators and project documents for external audiences.

A knowledge of change management strategies and methodologies is preferred plus demonstrated professional experience with change management and organizational change programs. Strong candidates will have strong presentation and interpersonal skills as well as experience facilitating meetings and creating collaborative meeting environments.

We are looking for a person with a passion for solving problems understanding people and processes and organizing people around outcomes. The Program Manager will work on VTAs existing Culture and Climate program as well as a new Business Process and Innovation program. If you enjoy making a real difference in an innovative organization this will be a great opportunity to grow and make a positive impact.

About VTA

The Santa Clara Valley Transportation Authority employs more than 2000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area VTA is Santa Clara Countys authority for transit development and operations (light rail and bus) congestion management transportation-related funding highway design and construction real estate and transit-oriented development and bicycle and pedestrian planning. With local state and federal partners VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all.

Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable accessible community-focused transportation options that are innovative environmentally responsible and promote the vitality of our region.

VTA provides bus light rail and paratransit services as well as participates as a funding partner in regional rail service including Caltrain Capitol Corridor and the Altamont Corridor Express.

As the countys congestion management agency VTA is responsible for countywide transportation planning including congestion management design and construction of specific highway pedestrian and bicycle improvement projects as well as promotion of transit oriented development.

VTA provides these services throughout the county including Campbell Cupertino Gilroy Los Altos Los Altos Hills Los Gatos Milpitas Monte Sereno Morgan Hill Mountain View Palo Alto San Jose Santa Clara Saratoga and Sunnyvale. VTA continually builds partnerships to deliver transportation solutions that meet the evolving mobility needs of Santa Clara County.

As we continue to implement our VTA Forward Plan we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services.

For more information about our VTA Forward Plan visit : Workplace Certification Program (FFWCP)

The County of Santa Clara FFWCP recognizes VTA as a business that creates supportive workplaces for employees and their families.

Family-friendly workplaces improve health outcomes and job satisfaction for employees and increase work productivity and retention for employers. Employers can create a family-friendly workplace by meeting and exceeding state and federal employment laws relating to parental leave lactation accommodation and work / family balance.

Essential Job Functions

Typical Tasks

• Leads and facilitates large-scale change initiatives across the agency;
• Develops and implements comprehensive change management strategies for major organizational initiatives including enterprise technology implementations process re-engineering and organizational restructuring;
• Plans assigns directs manages and reviews the work of assigned clerical and professional level analytical staff;
• Selects supervises trains motivates evaluates and disciplines staff;
• Manages administers monitors and evaluates OCM programs and the CIT;
• Leads and facilitates agency-wide change initiatives;
• Develops and implements change management strategies for major organizational initiatives including culture and climate programs technology implementations and process improvements;
• Provides expert guidance and support offers change management expertise to departments and teams including training coaching and consultation on best practices;
• Develops and executes communication plans creates and implements communication strategies to ensure employees are informed and engaged throughout the change process;
• Conducts impact assessments and risk mitigation analyzes the potential impacts of change initiatives and develops mitigation strategies to minimize disruption;
• Measures and evaluates change effectiveness tracks progress gathers feedback and analyzes data to assess the effectiveness of change initiatives and identify areas for improvement;
• Fosters a culture of continuous improvement promotes a learning environment and encourages feedback to refine change management processes and enhance organizational resilience;
• Collaborates with labor partners engages with union representatives to ensure their involvement and support for change initiatives;
• Manages and coordinates resources oversees the allocation of resources including staff and budget to support change management activities;
• Prepares reports and presentations develops and delivers presentations and reports to communicate progress and recommendations to leadership and stakeholders;
• Stays abreast of industry best practices and continuously researches and incorporates the latest change management methodologies and tools to enhance organizational effectiveness;
• May serve as a member of the management team in meetings / negotiations with collective bargaining groups;
• Ensures compliance with VTA policies and procedures regarding equal employment opportunity discrimination and harassment prevention;
• Performs complex budget preparation and / or review;
• Performs related duties as required.

Minimum Qualifications

Employment Standards

Training education and experience that demonstrate possession of the required knowledge skills and abilities.

Development of the required knowledge skills and abilities is typically obtained through a combination of training education and experience equivalent to graduation from an accredited college or university with a four-year degree in business administration public administration organizational development or a related field; and four years of progressively responsible experience in change management organizational development or a related discipline with at least two years leading and managing organizational change initiatives.

Experience in a public sector environment is highly desirable.

Supplemental Information

Knowledge of :

Ability to :

Working Environment / Conditions and Physical Demands

Work Environment and Physical Effort :

Good Conditions

Primarily Sedentary Work

Work Locations :

Office or similar indoor environment Frequently

Exposures :

Minimal exposure to environmental factors

General Application Instructions

Please read this job announcement in its entirety before applying. We recommend printing or saving a copy for future reference.

To be considered applications must be submitted online through the Human Resources department by the posted deadline. If the job posting is listed as continuous we encourage you to apply as soon as possible as the posting may close without prior notice. Once your application is submitted you will receive an immediate email confirmation.

Important : Only online applications will be accepted for this recruitment. We do not accept paper applications resumes Job Interest Notification Cards or incomplete / unsubmitted applications in place of a fully completed application.

Communication & Contact Information

All updates regarding your applicationincluding notices for testing and interviewswill be sent via email. Be sure to select email as your preferred method of communication and maintain a valid up-to-date email address. Applicants are also responsible for keeping their phone numbers and mailing addresses current in their online profiles.

Due to the high volume of applications we are unable to provide individual updates. Please check your application status through your online account. For technical support contact NEOGOV at Monday through Friday 8 : 00 AM 5 : 00 PM (PST) excluding holidays.

Application Review & Processing

All current and prior relevant work experienceincluding experience with VTAmust be fully detailed in the Work Experience section of your application. Entries such as see resume are not acceptable. Incomplete or improperly completed applications may be rejected even if you meet the minimum qualifications.

While you are welcome to upload a resume it does not substitute for completing the online application in full. Be sure that your application accurately reflects the education and experience necessary for the position.

Applications are reviewed throughout the recruitment process to determine whether candidates meet the minimum qualifications. Meeting these minimums or advancing through any stage does not guarantee further consideration. Any misrepresentation or falsification of qualifications experience education or training may result in disqualification and / or exclusion from future employment opportunities with VTA.

This classification is represented by Service Employees International Union (SEIU) Amalgamated Transit Union (ATU) American Federation of State County and Municipal Employees (AFSCME) Transportation Authority Engineers and Architects Association (TAEA). Wages hours and other terms and conditions of employment are governed by the applicable collective bargaining agreement between VTA and the union.

Tentative Examinations :

Oral Panel : 12 / 1 / 2025

Conditions of Employment

Final candidates must successfully complete a Livescan background check reference checks verification of education or certifications and a criminal history review before appointment.

For sensitive positions VTA requires all safety-sensitive positions to have a 6-month DOT physical clearance. Obtained at the time of preboarding from a VTA-contracted Concentra Location.

Eligibility List

The established Eligible List from this recruitment will be used to fill the current vacancies and additional vacancies that may occur. Eligible Lists typically remain in effect for six (6) months. However Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment.

Americans with Disabilities Act Accommodations

VTA is committed to providing reasonable accommodations to individuals with disabilities in the recruitment and examination process. To request an accommodation please contact the Human Resources Department at or email at least five business days before the test.

Equal Employment Opportunity

VTA is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age ancestry color marital status mental or physical disability genetic information national origin immigration status political affiliation race religion creed sex gender identity gender expression sexual orientation pregnancy medical condition disabled veteran or veteran status etc.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 161928 - 210496