SCHEDULING SPECIALIST

Job Opportunity

Schedule and coordinate resources for patient appointments and procedures for Medical Oncology (6027), Radiation Oncology (7050) and Intravenous Specialty Infusion Center (ISIC). Obtain all needed patient related information including diagnostic records, lab results etc.. Verify all appointments / procedures in EPIC / Mosaiq. Greet and check in patients for testing using AIDET. Support Physicians / Administration / Caregivers in their daily needs.

Essential Duties :

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Interviews patients and physicians office staff for the purpose of entering confidential patient insurance and demographic information into the EPIC / Mosaiq scheduling system.
• Serve as Liaison for Centralized Scheduling. Assures that improvement measurements are implemented.
• Schedules patient procedures using EPIC / Mosaiq obtaining all necessary information and coordinating procedures with physicians, radiation oncology staff, equipment and personnel availability.
• Obtains insurance authorizations as needed.
• Coordinate the compiling of patient records to facilitate patient rounds and quality assurance matters.
• Monitor accuracy of scheduled orders coming through Centralized Scheduling.
• Process patient orders via EPIC / Mosaiq.
• Support scheduling of radiation oncology appointments.
• Answer all incoming, outgoing and inter-hospital phone calls using AIDET. Relays information to proper party, takes messages, contacts necessary person, and answers inquiries.
• Handles confidential information on a daily basis and maintains HIPPA compliance.
• Types reports, communications, records and forms as well as copying, filing, and delivery of these materials. Performs all other secretarial duties as assigned.
• Coordinates ordering needed supplies for department.
• Initiates pages to physicians and staff.
• Maintains patient medical records.
• Instruct new Caregivers in all procedures and responsibilities.

Job Requirements

General Requirements : None

Work Experience : Minimum of two years advanced secretarial training and / or experience. Minimum of 6 months experience with EPIC scheduling applications within the past year. Preferred- Knowledge and experience with Mosaiq scheduling system.

Education : High school diploma. Preferred- Professional certification.

Specialized Knowledge and Skills : Position requires self-discipline, excellent communication skills, a high degree of personal motivation and excellent teamwork skills. History of outstanding customer service skills. Ability to multi task. Strong attention to details. Work history that exhibits outstanding dependability and ability to work independently. Proficient in medical terminology. Proficient word processing and dictation / transcription skills. Use multi-line phone. Knowledge and working experience with Excel. Demonstrate knowledge of EPIC.

University of Michigan Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.