Executive Technical Support Specialist

TALTEK is looking to fill the following position for one of its clients :

C-Suite Executive Technical Support Analyst (C-Suite)

PERMANENT - ON-SITE - US-CA-Mountain View

Relocation costs available

JOB SUMMARY

The role of the Staff Executive Technical Support Analyst is to assist senior level C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the ‘go to’ lead technical resource for all IT related support requests, e.g. Outlook Exchange mail / calendar, Gmail, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a “high touch” level of support to the senior executives. VIP and Executive Support experience a MUST.

RESPONSIBILITIES

• Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support.
• Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions.
• Work on complex and highly confidential / sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments.
• Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed
• Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining consistently calm at all times. Must be experienced in the art of proactive stealth technical support (ie- provide services and support with as few words as possible).
• Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents.
• Ensures established SLAs are met or exceeded specific to response and resolution times
• Contribute to Knowledge Base and keep process documentation up-to-date.
• Proactively take on projects and initiatives with minimal to no supervision.
• Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level. May act as a “specialist” in a particular discipline.
• Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements
• Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees.

REQUIREMENTS

ABOUT TALTEK

TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are : transparency, integrity and respect.