Administrative Coordinator

Position : Administrative Coordinator

Location : Detroit, MI (remote; must be local to Detroit)

Employment Type : Full-Time Contract

Pay : $18-21 per hour based on benefits

Description : Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools. Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects. Meeting deadlines and managing competing priorities are essential.

Requirements :

• 1 to 3 years of experience in healthcare membership and billing, or helpdesk / customer service role, with a strong emphasis on customer support, issue resolution, and service excellence
• Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment
• Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities
• Excellent interpersonal, written, and oral communication skills.
• Ability to make decisions within scope of responsibility where operational guidelines / procedures are non-existent
• Associate's Degree required

Preferred :

• Working knowledge of systems / applications such as Members Edge, GroupCRM, Group / Agent Portal, eMVP and eBilling
• High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams