Health Services CoordinatorSan Jose State University • San José, CA, US
Health Services Coordinator
San Jose State University • San José, CA, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAbility to effectively establish and maintain cooperative working relationships within a diverse, multicultural environment Knowledge of software applications including word processing, Excel, database management, and other electronic recordkeeping Ability to compose and appropriately format correspondence with students, faculty, and staff Working knowledge of electronic health record systems and ability to learn new systems and assess appropriate workflows Ability to troubleshoot office administration issues and respond to inquiries and requests related to the work area Keen skill in executing student / customer service principles to create a welcoming environment, including motivational interviewing and de-escalation techniques Ability to effectively handle interpersonal interactions at all levels and highly sensitive interpersonal situations Effective communication across a variety of venues Ability to interpret and apply policies and procedures independently Ability to consult and use judgement, discretion when precedents do not exist Skill in balancing multiple work priorities and the ability to organize, coordinate, and guide the work of others based on student needs Ability to perform accurately in a detail-oriented environment, including the ability to proof the accuracy of entered / recorded information and numbers Working knowledge of healthcare and education privacy and confidentiality laws (e.g. HIPAA, FERPA, etc.) and Ability to maintain confidentiality and appropriately handle sensitive communications across all work Knowledge of general methods, procedures, and practices of an outpatient medical facility High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities Community Health Worker or Medical Assistant Certificate Bachelor’s degree in Nursing, Public Health, or equivalent Two (2) years of directly related experience to the duties and responsibilities specified Two (2) years of demonstrated experience providing excellent customer service Experience providing student service within a higher education environment Experience with multi-provider schedules / calendar systems in a health environment Demonstrated project management experience
Key Responsibilities
- Check in and check out students receiving services within Health Services
- Educate students on eligibility, service types, portal access, and required paperwork
- Support department operations by updating daily schedules and responding to call-outs
- Assist with limited service promotion and data collection activities for Health Services
- Serve as liaison with the Care Experience Team within the Student Wellness Center
- Schedule follow-up appointments and support case management functions as time allows
- Collaborate with Student Wellness Center staff to promote integrated, student-centered care
Knowledge, Skills & Abilities
Required Qualifications
Preferred Qualifications
Compensation
Classification : Health Education Assistant
Anticipated Hiring Range : $5,446 / month - $6,012 / month (Step 10 – Step 15)
CSU Salary Range : $4,557 / month - $6,508 / month (Step 1 – Step 20)
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .
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Service Coordinator • San José, CA, US
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