Collections Manager Hybrid

About the Opportunity : A leading professional services firm is seeking an experienced Collections Manager to oversee all aspects of the collections process. This role is responsible for optimizing cash flow, reducing aged receivables, and driving continuous improvement in collection results across multiple practice areas. The ideal candidate will bring a strategic mindset, strong leadership skills, and the ability to collaborate effectively with internal stakeholders and clients to resolve complex billing and payment issues.

Key Responsibilities :

Develop and implement strategies to enhance cash flow and reduce aged receivables.

Manage the day-to-day operations of the collections function, including account assignments, workload monitoring, and performance oversight.

Serve as the primary escalation point for complex or sensitive collection matters.

Review aging reports to identify high-priority accounts and coordinate tailored collection plans with leadership and client teams.

Partner with billing, client intake, and accounting teams to ensure accurate and timely billing and collections practices.

Negotiate payment arrangements and resolve billing inquiries with clients.

Prepare and present regular reports on collection performance, trends, and key metrics to firm leadership.

Recommend accounts receivable write-offs and assist with audit and financial close processes.

Work with IT to optimize collections systems, reporting tools, and automation opportunities.

Oversee daily cash application and reconciliation of receivable ledgers and control accounts.

Ensure compliance with firm policies, professional ethics, and applicable legal standards.

Qualifications :

Bachelor’s degree in Accounting, Finance, or a related field required.

Minimum of 5 years’ experience in collections management, ideally within a law firm or professional services environment.

Strong understanding of legal or professional billing practices, including AFAs, retainers, and trust accounts.

Proficiency in Microsoft Excel and Word; experience with 3E / Elite and MiniSoft ARCS preferred.

Excellent communication and negotiation skills with a client-service mindset.

Solid knowledge of collections best practices and relevant laws (FDCPA, FCRA).

Proven ability to lead teams, manage multiple priorities, and drive process improvements.

Key Competencies :

Strategic problem-solving and decision-making abilities.

High attention to detail and commitment to quality.

Strong leadership and collaboration skills.

Professional demeanor with a proactive, solutions-focused approach.

Dependability and accountability for achieving financial and operational goals.

Why Join Us : This is an excellent opportunity to join a respected professional services firm that values innovation, collaboration, and excellence. The successful candidate will play a critical role in strengthening the firm’s financial performance and client relationships.

Confidentiality Notice : Firm name and details are intentionally withheld to maintain confidentiality. Qualified candidates will receive additional information during the interview process.

To Apply : Please submit your résumé and a brief cover letter highlighting your relevant experience and accomplishments in collections management.

Contact : Chelsey Haibeck Email : chelsey.haibeck@gogpac.com Phone : 605-501-4307

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.