Customer Success Manager- Higher Education

Customer Success Manager- Higher Education

The Customer Success Manager is responsible for building strong client relationships to drive engagement, retention, and growth. In this role, you'll address client needs, identify effective solutions, and collaborate cross-functionally to deliver an exceptional customer experience. As a trusted partner to colleges and universities, you'll help institutions leverage Lightcast's workforce analytics and data-as-a-service (DaaS) solutions to inform academic strategy, workforce alignment, and institutional planning. You'll guide clients through implementation, adoption, and ongoing optimization of our data toolsensuring measurable impact and long-term success. This role requires a consultative mindset, strong project coordination skills, and a deep understanding of the higher education and labor market landscape.

Major Responsibilities

Customer Relationship Management : Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.

Account Renewals / Selling : Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross / upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales / renewals

Customer Success : Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.

Education and Experience

3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree.

Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service.

Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes.

Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively.

Thrives in client collaboration to solve challenges, with solid knowledge of products / services to match solutions to needs.

Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment.

A continuous learner, focused on developing win-win outcomes for clients and the company.