Director, Sales Center Reporting and Advanced Analytics

As our Director of Strategic Planning and Analysis youll play a key role in turning big-picture goals into real-world results. Reporting to our VP of Strategic Planning and Analysis youll help connect strategy with executionusing data to uncover insights that drive smart decisions across the department. In this role youll dive deep into understanding our business and apply your technical expertise to create meaningful improvements. Youll partner closely with teams across the organization listening to their needs sharing timelines and keeping everyone informed on dashboards reports and analyses that matter most.

Youll also lead technical projects that support our core priorities boosting sales and optimizing efficiency. If youre passionate about using technology to make sense of complex data and turning that into actionable recommendations this is the perfect opportunity to make a real impact.

This is a hybrid position based in our Woodland Hills CA office. You will be required to adhere to our hybrid work policy working from our office Monday and Thursday plus one additional weekday on a weekly basis.

Job Responsibilities :

• Lead and inspire a high-performing team of report developers and data scientists to deliver insights that enhance Contact Center operations and customer experiences.
• Design executive-level dashboards that make performance metrics clear and actionable for leadership.
• Build advanced forecasting models using guest trends promotions payment activity and moreleveraging time series (SARIMA) regression and machine learning in Python and R.
• Analyze and innovate with statistical methods mathematical models and custom AI solutions to uncover trends and guide operational improvements.
• Champion data integrity by implementing best practices for governance documentation and hygiene and maintaining change management procedures.
• Stay ahead of the curve by monitoring industry trends and introducing new functionality and best practices to boost productivity.
• Harness AI tools like Azure Cognitive Services and Co-Pilot for smarter analysis alerts and event triggers.
• Collaborate cross-functionally to create holistic dashboards that map the entire customer journey while managing ticketing systems and acting as a liaison to ensure data accuracy and usability.
• Empower your team by sharing knowledge defining data standards and crafting development plans and career paths.

Job Requirements :

What We Offer You :

Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence integrity and our teams outstanding contributions.

About Viking

Viking was founded in 1997 and provides destination-focused voyages on oceans rivers and lakes around the world. Designed for experienced travelers with interests in science history culture and cuisine Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person.

Viking has more than 250 awards to its name including being rated #1 for Rivers #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel Leisure . No other cruise line has ever received these same honors by both publications at the same time.

Required Experience :

Director

Key Skills

Sales Experience,Marketing,Hotel Experience,Hospitality Experience,Assisted Living,Management Experience,Revenue Management,Sage,Salesforce,Sales Management,Team Management,Memory Care

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 150000 - 200000