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System Administrator I (Onsite)

System Administrator I (Onsite)

JMARK Business Solutions, Inc.Springfield, Missouri, United States, 65806
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JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second. , JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.

With a focus on proactive strategies, exceptional customer experience, and business value , JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.

At the heart of JMARK's philosophy are our core values :

  • Honesty – honoring commitments and building trust
  • Passion – loving what we do and where we do it
  • Teamwork – working together to prevent problems and create solutions
  • Excellence – exceeding expectations through initiative and follow-through
  • Accountability – doing what we say we will do
  • Fun – celebrating success and enjoying the journey

For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future-ready technology solutions.

JMARK Business Solutions Inc. is looking to add a System Administrator I - Onsite Resource to our team to be the onsite IT resource in Springfield, MO for one of our Law Firm Clients. They will provide evaluation and support for the day-to-day IT activities. They will provide training and guidance to the internal staff and clients and keep them updated with new technologies as needed.

If you are looking for a Full-Time position with amazing benefits that will challenge you and help you grow your IT skills, we need to talk to you.

Functions and Responsibilities

Provide day-to-day IT / Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.

  • Responds to IT requests through calls, emails, and tickets
  • Assist team members with resolving IT issues.
  • Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
  • Assist with the following hardware issues : desktops, laptops, copiers, printers, and peripherals.
  • Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
  • Utilize de-escalation skills and escalate cases when necessary to IT support provider.
  • Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
  • Assist in developing systems and procedures to deliver quality service to end users.
  • Update job knowledge by participating in educational opportunities.
  • Other duties as assigned.

    • Education / Experience

  • Minimum of two years working in a technical operating capacity
  • Previous experience working on help desk tickets or desktop support preferred
  • Experience handling IT in a Legal / Regulated related environment preferred
  • Previous Window Server experience is a plus
  • Previous Active Directory experience preferred
  • Experience with Pro Law is a plus
  • High School graduate or equivalent required

    • Knowledge / Skills

  • Excellent organizational and analytical skills
  • Understanding of and adherence to all data and physical security and confidentiality policies and procedures
  • Exceptional customer service skills

    • Other Requirements

    Full-time weekday position. Requires occasional evening and weekend hours to assist with off-hour IT tasks.

    The pay range for this role is :

    45,000 - 60,000 USD per year(Springfield Office)

    PI210c3e93e9a0-30511-38409776

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    System Administrator • Springfield, Missouri, United States, 65806