Project Manager (Pharma / Biopharma)

Title : Project Manager II – Customer Success & Implementations

Location : Cambridge, MA 02142 and Waltham, MA 02451

Project Duration : 6-9 months with convert to permanent based on performance

Schedule : Mon - Fri

Salary : $45 - $50

Summary :

We're seeking a Project Manager II to lead customer-facing implementation and relocation projects across laboratory, production, and onsite service environments. This role drives the planning, coordination, and execution of complex operational transitions while serving as a key liaison between customers, cross-functional teams, and vendors.

What You'll Do :

• Lead end-to-end project management for service implementations, lab / production relocations, and operational transitions.
• Develop project scopes, timelines, risk assessments, and resource plans aligned with customer goals and internal standards.
• Coordinate cross-functional teams—including Lab Services, Production, Supply Chain, Operations, EHS, IT, and Facilities—to ensure seamless delivery.
• Act as the primary customer contact throughout the project lifecycle, ensuring transparency, alignment, and accountability.
• Manage all project logistics including equipment moves, lab setups, material transfers, staffing coordination, and vendor support.
• Conduct site assessments to confirm readiness and align expectations prior to major project milestones.
• Prepare and present project documentation such as status updates, dashboards, budgets, closure reports, and summaries.
• Ensure full compliance with safety, regulatory, and quality standards during all implementation and relocation activities.
• Identify risks, troubleshoot issues, and drive effective solutions to maintain project momentum and customer satisfaction.
• Support vendor management and planning sessions to define scope, deliverables, and performance expectations.
• Key Success Metrics (KPIs)
• Projects delivered on time, within scope, and on budget
• High customer satisfaction and strong service delivery
• Effective risk mitigation and issue resolution
• High-quality, timely project documentation
• Compliance with all safety, regulatory, and quality requirements

What You Bring :

Preferred Qualifications :

Bachelor's degree or equivalent experience required

PMP or similar project management certification is a plus

Benefits Disclosure :