Bilingual Customer Support Agent

Bilingual Customer Support Agent

Compassionate & Bilingual Support Agent : Make a Difference in Funeral Services

$17.00 / Hour | Full-Time | Excellent Benefits | In-Office Position

Are you a highly empathetic and professional Bilingual (English / Spanish) communicator looking for a role where your compassion truly matters?

We are looking for candidates to assist us in providing excellent service for our customers in the North American funeral industry. We are looking for individuals with a steady, kind demeanor to join our team in an exceptionally important role.

The Role :

As a Full-Time Customer Support Agent, you will be the first point of contact for families during moments of profound loss. This is more than a call center job-it's a critical support position where your primary responsibility is to handle sensitive calls with deep empathy, professionalism, and precise attention to detail.

Your ability to listen actively and communicate clearly will ensure that funeral homes and grieving callers receive the Best in Class service they need during a difficult time.

Please note : While our primary focus is the funeral industry, our agents also handle calls for a large number of accounts, including occasional commercial and medical clients. There is always a lot of activity and new challenges to face and resolve daily!

Ideal Candidate Profile

We are seeking candidates who possess exceptional empathy, demonstrating a genuine ability to connect with and effectively support callers through sensitive and often stressful circumstances. Crucially, the role requires fluent bilingual skills, meaning candidates must be proficient in both Spanish and English (verbal and written), coupled with excellent spelling, grammar, and clear diction. Beyond language skills, the ideal applicant will exhibit strong professionalism and focus, characterized by a positive attitude, robust detail orientation, and the proven ability to successfully manage a high volume of activity and new challenges on a daily basis.

Job Summary : Duties, Skills, and Requirements

The core duties of this full-time position require individuals to provide empathetic support by answering incoming calls and obtaining necessary information, consistently communicating care and concern using a professional phone voice. A critical responsibility is accurate documentation, which involves precisely and efficiently recording all necessary and needed information. Furthermore, employees must demonstrate adherence by diligently following all established processes and procedures and successfully completing all required Call Center training. Essential skills for success include demonstrated active-listening skills, accurate and fast typing, and proficiency in the Microsoft Windows environment. Applicants must be available to work a Full-Time schedule, including one Saturday or Sunday each week. To be eligible for this role, applicants must meet the basic requirements of being a minimum of 18 years of age and possessing at least a High School Diploma or GED.

Our Investment in You (Full-Time Benefits) :

• Competitive Compensation : $17.00 an hour.
• Employee Stock Ownership options.
• Full Medical, Dental, and Vision benefits.
• Traditional 401K and Roth 401K options with company matching.
• Paid Vacations.
• Additional Perks : Free Life Insurance policy, Legal Assistance, and more!

Schedule :

Training : We provide three weeks of paid training.

Our Culture of Connection

We are dedicated to building a diverse community where employees feel a sense of belonging and are valued for their contributions. Our purpose is to champion the power of human connection, and inclusion is at the heart of what we do.

This is an in-office position. APLV is an Equal Opportunity Employer. We look forward to receiving your application and learning about your compassionate approach to customer support!