Marketing and Customer Experience Specialist

Located in the San Francisco Bay Area, iQ Biosciences is a partner research organization dedicated to providing immunology research bioservices and biospecimens, enabling preclinical research studies. We serve as a trusted partner for the biomedical community and help deliver innovative therapeutics for physicians and patients. iQ Biosciences fosters a company culture of employee inclusion, accountability, integrity, and a shared sense of team urgency, knowing that patients are waiting with critical needs.

About iQ Biosciences

iQ Biosciences provides high-quality biospecimens and intelligent research services to the pharmaceutical, biotechnology, and diagnostic industries. More than a reliable vendor, we are a trusted partner to the biomedical community, united by a shared mission to help cure disease. As we enter a dynamic growth phase, we’re seeking a highly motivated individual who embodies our culture and values : sound judgment, clear communication, curiosity, urgency, focused passion, intelligence, and empathy. This role offers significant growth potential as we expand our Discovery Sciences division, supported by a newly formed Commercial Operations business unit. It’s a unique opportunity to engage with a broad spectrum of drug development strategies. From emerging biotech to global pharma, you will work at the intersection of scientific innovation and commercial strategy, particularly in Immunology, Oncology, and related therapeutic modalities.

Position Description : Marketing and Customer Experience Specialist

The Marketing and Customer Experience Specialist role, reporting to the Director of Commercial Operations, is an independent, decision-oriented position responsible for developing and implementing programs that elevate iQ Biosciences’ market presence and reputation, while driving revenue growth through strategic marketing initiatives. This position will collaborate with senior management, scientific teams, and project managers to ensure marketing efforts directly support business growth, brand awareness, and stronger customer engagement.

Primary responsibilities include creating original marketing campaigns, interpreting data to guide business decisions and spending, and exercising judgment in resolving complex or escalated customer interactions. The role requires independent judgment in positioning iQ Biosciences within competitive markets and recommending effective marketing strategies.

In addition, the position enhances brand visibility through social media engagement, conference planning, and creative outreach, while providing oversight of procurement and administrative tasks that directly support strategic projects.

This individual must demonstrate excellent attention to detail, strong organizational skills, and the ability to operate effectively in a dynamic, fast-paced environment, with the expectations of the role consistently expanding. The role requires independent judgment to plan, prioritize, and direct a diversified workload, while consistently evaluating and improving operational practices.

Key Responsibilities :

Marketing and Outreach

Amplify brand visibility and engagement as iQ’s Social Media Champion :

• Establish a consistent and strategic LinkedIn presence highlighting company updates, launches, job openings, blogs, and thought leadership, exercising creativity and independent judgment in messaging.
• Collaborate with the science team and leadership to develop and propose content themes aligned with business objectives.
• Promote internal engagement by driving employee participation and content sharing.
• Oversee analytics to monitor engagement, follower growth, and content performance, using results to recommend adjustments that shape strategy and resource allocation.

Drive marketing execution to support iQ’s growth and brand recognition :

Project Administration and Procurement

Customer Service

Required :

Preferred :

General :