Third Party Help Desk Specialist

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

As a Third-Party Help Desk Department Specialist II, you are a direct resource for pharmacies in resolving Pharmacy Third Party claims processing issues, as well as assisting pharmacy staff on billing procedures. Responsibilities include troubleshooting and determining the source of a Third-Party problem, reacting to the issue in a timely manner, following up with a resolution to the pharmacy and educating pharmacy staff on billing procedures.

Main responsibilities :

• Answer pharmacy calls about Third-Party billing, assist retail pharmacies and ensure issues are identified and resolved promptly.
• Thorough documentation of calls into a proprietary call management system for resolving, escalating, tracking, and reporting of Third-Party billing issues.
• Understand and respond to internal edits (proprietary billing blocks) to ensure accurate and compliant billing.
• Troubleshoot and communicate pharmacy billing and procedural issues to other internal departments for resolution.
• Simultaneously, work with as many as 10 applications and programs.
• Ability to set priorities, plan, and coordinate work activities, manage time and resources so that work objectives are accomplished in a timely manner.
• Identify the distinct types of insurance and how those insurances vary in standards and regulation to help avoid inaccurate or fraudulent billing and educate pharmacy teams on processing claims.
• Navigate a large library of resources to find answers independently.
• Serve as a liaison between pharmacies and insurance plans to assist in resolving prescription billing issues.

We are looking for candidates who possess the following :

We also provide a variety of benefits including :

Our Values - Click below to view video : ACI Values

A copy of the full job description can be made available to you.

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About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose : to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE : ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and / or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity / expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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