E&S Operations Specialist

E&S Operations Specialist

At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today.

Palms Insurance Company, Ltd. is NextEra Energy, Inc.s wholly-owned insurance subsidiary and provides coverage to both affiliated and non-affiliated risks. As the Operations Analyst for Claims & Finance, you will be assisting the Claims and Finance team in their day-to-day activities. This includes processing FNOLs (First Notice of Loss), following up with TPAs (Third Party Administrators), manage claims BDXs (Bordereau), processing invoices, generate loss runs & reports, documenting files, organizing file folders and liaising with Claims teams for TPAs on queries / information follow-up / documentation.

The ideal candidate will be responsible for the following : Lead the tasks and deliverables of Operations Outsourcing vendor; Conduct daily meetings with outsource team to track deliverables, answer queries and set expectations for the remainder of the day / week; Reviews incoming BDXs for accuracy into the system; Utilizes ingestion system to import BDXs; Liaise with MGA / MGU and internal team to ensure files are received timely, review accuracy of the data and follow-up on action items; Handle process of LOCs as requests are received; Manage outsourcing tasks with external contractor inclusive of monitoring SLA performance; Create management and operational reports including for policy and program renewals; Review and file all documentation required by underwriting guidelines, follow up where necessary for any incomplete or missing documentation and subjectivities; Creates and issues reports as directed by internal guidelines; Performs other job-related duties as assigned, including technical, administrative, and clerical support as required; Supports parallel claim function to support the team; Work with Operations and other functional leadership teams to document processes and recommend improvements; Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.

The Analyst should possess the following : Ability to work on matrixed team in a fast-paced startup environment; Ability to manage multiple competing priorities; Excellent analytical skills; Excellent communication skills; Working knowledge of Excel; Excellent time management skills.