Guest Journey Advisor

The Guest Journey Advisor acts as the primary point of contact for clients throughout their entire travel experiencefrom initial inquiry to post-trip feedback. Youll provide expert recommendations, manage communications, and ensure each traveler feels supported and inspired.

Responsibilities :

Respond to client inquiries promptly and professionally.

Recommend destinations, experiences, and itineraries based on client goals.

Handle trip documentation and scheduling coordination.

Follow up with clients to ensure satisfaction and gather feedback.

Collaborate with internal teams to deliver exceptional service.

Key Qualities & Qualifications :

Strong communication and relationship-building skills.

Empathetic listener with excellent problem-solving abilities.

Organized, detail-oriented, and adaptable.

Enthusiasm for travel and learning about global destinations.

Comfortable with remote communication tools (Zoom, email, chat).