Manager in Training (MIT) - Greater Massachusetts

We are looking to GROW our retail leadership bench in MA! Our Manager in Training (MIT) role is a new program that has been added to EWCG which allows rising leaders to grow into a Center Sales Director or Assistant Center Sales Manager (level determined based on experience + performance) for select centers in the greater Massachusetts area. This individual will be responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the direct manager to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. Please note, this is a full time, hourly position and all new hires will be evaluated during their first 90-days of employment at which point their position will be determined.

Responsibilities :

• Helps with personnel management, which includes training, scheduling, and coaching associates
• Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
• Reviews daily employee timesheets and submits for payroll processing
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Administer check-ins and check-outs as required
• Process guest payments, refunds, and appointment requests as required
• Organize the Reservation Book based on Guest requests and Associate availability
• Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales
• Helps develop and implement the store marketing program
• Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Onboards and trains all new Guest Service Associates
• Co-Leads Strut sessions with Center Manager
• Responsible for weekly bank deposits and reconciliation of cash received
• Ensure all areas of the Center, including storage room and desk are neat, clean and organized
• Performs other duties as assigned

Requirements

Benefits

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.