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Call Center Consultant

Call Center Consultant

ManpowerEl Paso, TX, US
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Contact Center Consultant Annual Open Enrollment

Job Type : Seasonal / Temporary Location : El Paso, TX Pay : Competitive Hourly Rate

About the Role : We are seeking experienced Contact Center Consultants to support our Annual Open Enrollment project. This is a seasonal opportunity to assist employees with understanding and enrolling in their benefits. If you have a background in call center work and a passion for helping others, we'd love to hear from you!

Responsibilities :

  • Provide accurate information on benefits and group insurance programs.
  • Identify and suggest improvements to program design and administrative procedures.
  • Record employee benefit enrollments with precision.
  • Explain complex insurance program details to employees and their dependents.
  • Apply advanced knowledge of benefit programs and company policies to resolve inquiries.

Qualifications :

  • Call center experience is required.
  • Strong verbal and written communication skills.
  • Ability to explain complex concepts in a clear and empathetic manner.
  • High attention to detail and accuracy in documentation.

    • Why You'll Love This Role :

  • Make a meaningful impact during a critical time of year.
  • Join a collaborative and supportive team.
  • Gain valuable experience in benefits and customer service.

    • If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

    About ManpowerGroup, Parent Company of Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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    Call Center • El Paso, TX, US