Casino Marketing Assistant Manager

Description

ESSENTIAL JOB FUNCTIONS :

Assist in developing and implementing strategic and annual business plans to grow VIP and hosted revenue.

Support the execution of initiatives and events aimed at increasing customer trips and gross gaming revenue.

Conduct bi-weekly 1-on-1 meetings with Service Ambassadors and VIP Driver team members.

Approve suite reservations and monitor inventory usage.

Approve mass email templates

Run host funnels

Assist with the weekly host coding sheet

Track expenses and reinvestment to ensure alignment with budget and profitability goals of VIP events.

Review / manage PTO / FTO requests and team member schedules.

Oversee the Service Ambassador team and ensure high standards of guest experience at Caesars Virginia.

Lead the Guest Greet initiative to enhance the on-property experience.

Implement and monitor the Host Buddy System to improve team collaboration.

Drive VIP Player event attendance through targeted strategies and tracking.

Create and evaluate Host events to incentivize performance.

Serves as a dynamic positive leader while fostering teamwork employee morale motivation and open communication. Acts as a role model and coach while developing employees using a consistent approachable demeanor and clearly articulating expectations.

Ensures that team members clearly understand and are held accountable for their performance expectations.

Co-manage host team to assist in keeping hosts on task supporting their day to day needs and documenting performance issues for disciplinary measures.

Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.

Works as a change agent to improve and streamline department operations through the continuous assessment of policies and procedures work processes and program effectiveness and value.

EDUCATION / EXPERICENCE :

Bachelors degree in Marketing Business Hospitality or related field preferred.

3 years of experience in casino marketing or guest services ideally in a leadership or supervisory role.

Excellent interpersonal communication problem-solving and analytical skills.

Ability to think independently and make decisions that enhance customer experience and program profitability.

Strong attention to detail especially in trip logistics and customer interactions.

Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Must be able to obtain a Virginia Gaming License.

Must present a well-groomed professional appearance.

Must be able to read write speak and understand English.

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS :

Must be able to maneuver throughout the property quickly and efficiently.

Must be able to bend crouch kneel twist and work at a desk.

Must be able to respond to visual and aural cues.

Must be able to work independently and demonstrate self-motivation.

Must be able to tolerate areas containing second-hand smoke.

Must be able to work in environments with varying noise temperature lighting and air quality.

Must be able to handle high business volume and sensitive guest / staff situations calmly and professionally.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

Required Experience :

Manager

Key Skills

Business Development,Business,Marketing,Company Website,General Managements,Communication,CRM,Market Research,Project Management,Content Marketing,Facebook,Email Campaigns,marketing collateral,Powerpoint,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1