Technical Team Lead, IT Support- Richmond, VA

Technical Team Lead IT Support- Richmond VA

Job Description

Overview

CoStar Group (NASDAQ : CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

We are looking for an experiencedService Desk Technical Team Leadto join our this role you will helpmanagethe productivity of CoStar Group employees by being themainescalationpoint of contact for information and problem resolution. This is accomplished bypossessing a proven track record of managing a technical team to successfully maintain staffing levels training and certification requirements problem management and resolution processes and customer satisfaction via SLA and employee customer service should be your motto by being a self-starter problem solver and excellent communicator. You can juggle multiple projects each urgent and competing for your time.

This position is located in Richmond VA and offers a schedule of 5 days in office .

R esponsibilities

Ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.

As a Player / Coach provide guidance assistance coordination and follow up on client questions and problems or malfunctions of all systems applications hardware and software installed and maintained by the company.

Participate in establishing telephone support rotations providing support to employees in offices across the US via remote assistance tools.

Document problems and solutions in the internal knowledge base.

Inform upper management of potential problems and identifies problem trends.

A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.

Provide data and reporting of KPIs and trends to management as needed. Work to make Service Desk the single source of truth and service delivery channel for IT. Monitor and manage phone queue ( participating in escalated calls as needed) .

Analysis of business unit metrics to seek improvements in efficiency and productivity .

Any other duties and special projects as assigned

B asic Q ualifications

Bachelors Degree from an accredited not for profit university or college.

A track record of commitment to prior employers

1-2 years of management experience.

7 years of experience in corporate IT or Service Desk.

Experience supporting Windows 11 workstations Macs Active Directory Microsoft Office Suite and Windows File Permissions.

P referred Q ualifications and S kills

O365 Admin experience

Experience supporting mobile devices such as iPads iPhones etc.

Whats in it for Y ou

When you join CoStar Group youll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement .

Our benefits package includes (but is not limited to) :

Comprehensive healthcare coverage : Medical / Vision / Dental / Prescription Drug

Life legal and supplementary insurance

Virtual and in person mental health counseling services for individuals and family

Commuter and parking benefits

401(K) retirement plan with matching contributions

Employee stock purchase plan

Paid time off

Tuition reimbursement

On-site fitness center and / or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes

Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups

Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However please note that CoStar Group is not able to provide visa sponsorship for this position.

#LI-MC5

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Employment Type : Full-Time

Experience : years

Vacancy : 1