Account Manager

Job Details

VALCOURT BUILDING VA NCD - North Chesterfield VA

Facilities

Description

The Account Manager serves as the primary point of contact for assigned clients. This role is focused on ensuring client satisfaction maintaining strong client relationships and acting as the liaison between clients and internal operations teams. The Account Manager will proactively manage client needs resolve issues identify business opportunities and drive growth through excellent service and communication.

Key Responsibilities

Serve as the main contact and advocate for assigned client accounts

Identify and pursue upselling and cross-selling opportunities across Valcourts divisions.

Support the Operations team in troubleshooting client concerns and communicating service expectations clearly.

Strengthen relationships with clients through proactive outreach including phone calls site visits and customer appreciation initiatives.

Attend and represent Valcourt at industry events client lunches and association functions to enhance visibility and relationship-building.

Assist Accounts Receivable with client communications related to billing and collections when necessary.

Coordinate new business opportunities changeovers and one-time sales.

Maintain accurate records of client interactions and opportunities in CRM systems.

Collaborate with internal teams to ensure quality timeliness and consistency of services delivered.

Qualifications

Bachelors Degree in Business Communications or a related field.

35 years of progressive work experience with a proven record of success.

Background in Property Management Construction Customer Service Commercial Real Estate or Project Management preferred.

Strong communication and relationship-building skills.

Demonstrated service-oriented mindset and ability to manage multiple client priorities.

Self-starter with the ability to work independently and within a team environment.

Engaging professional demeanor suitable for representing the company at client and industry events.

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Unclear

Experience : years

Vacancy : 1