Leader, IT Operations

Responsibilities

and Qualifications :

• Interact with key stakeholders across the organization to ensure exceptional IT service experience.
• Manage daily operations of the end user services team and relationship with managed services partner.
• Create and execute strategic roadmap for the infrastructure services function.
• Drive visible improvement to services using data and key performance indicators for daily management.
• Expand ITSM modules and services to ensure best in class service delivery and self-service automation.
• Serve as escalation point for emergent issues. Providing prompt updates and root cause countermeasures for all outages.
• Facilitate kaizen workshops to understand user challenges, define process requirements, and drive process improvement through change control methodologies.
• Ensure that service solutions developed within the organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits).
• Perform administrative function and update cadence for key systems.
• Drive excellence in IT project management for your function leading strategic projects from concept to implementation.
• Create / sustain a dynamic and energizing work environment which welcomes creativity and innovation.

Requirements :